The Relationships between Knowledge Sharing Tools and Knowledge Sharing Adoption Level: A Study of Singapore Organisations

By Ming Yen Tan and Reiny Iriana.

Published by Knowledge Management: An International Journal

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Article: Print $US10.00
Article: Electronic $US5.00

Many studies have been done to find the methods most often used for knowledge sharing (KS) in the organisation. Email, internet and intranet are some of the most popular tools for knowledge sharing. Previous findings also indicate a diverse set of KS tools often used by organisations. Thus, the purpose of this study is to identify the KS tools often used by organisations in Singapore. In addition, this study aims to determine the relationships between KS tools used, and the respondents’ perceived KS adoption level in their organisations. The results of this study indicate that the KS tools such as discussions, trainings, collaboration and teamwork, and brainstorming sessions, often used in Singapore organisations, are associated with better adoption levels of KS. Other KS tools such as workshops, conferences, seminars and focus groups are also associated with better adoption levels of KS. However, these KS tools are not often used. The results also show that, although they are frequently used KS tools, communication networks (internet, intranet and extranet), emails, groupware, and chatting during break times are not related to better adoption levels of KS in Singapore organisations.

Keywords: Knowledge Sharing, Adoption Level, Knowledge Sharing Tools, Knowledge Management

Knowledge Management: An International Journal, Volume 12, Issue 3, pp.21-30. Article: Print (Spiral Bound). Article: Electronic (PDF File; 428.907KB).

Dr Ming Yen Tan

Graduate School of Business, University of Newcastle, Newcastle, NSW, Australia

Dr. Tan was awarded a Doctor of Business Administration Degree with the University of Newcastle, Australia (focusing on knowledge management and organisation development). He earned his MBA (focusing on Strategy & Planning) and a Bachelor’s Degree in Commerce (focusing on Accounting & Finance and Management) from Deakin University, Australia. He is also a Certified Practicing Accountant (Australia), Chartered Management Accountant (UK) and Chartered Global Management Accountant (UK & USA).

Dr. Reiny Iriana

Doctoral Supervisor, Graduate School of Business, University of Newcastle, Sydney, NSW, Australia

Dr. Iriana is currently working as a researcher for a New South Wales government body in Sydney, Australia. She is also working as a doctoral supervisor at the Graduate School of Business at the University of Newcastle in Australia. Her expertise is in quantitative research in the area of business and management.