Creating a Reasonable Basis for Evaluation: A Cybernetic Approach for the Development of a Methodology to Identify the Value Proposition of Enterprise IT

By Philipp Wolters, Katharina Tarnacki, Eckart Hauck and Sabina Jeschke.

Published by Knowledge Management: An International Journal

Format Price
Article: Print $US10.00
Published online: April 15, 2014 $US5.00

The concept of value creation is essential for the analysis of human decision-making. Basically, whatever we do is based on subconscious decision processes, which are based on available information. If there is inadequate or insufficient information, it is hard to decide what to do and a mandatory decision is more a game of luck. Based on a cybernetic structural model of value creation, a methodology is proposed to overcome the problem of insufficient information in a decision process. The approach is motivated by the problem of identifying the value proposition of Enterprise IT in order to make an investment decision.

Keywords: Decision-Making, Value Proposition, IT Management, Cybernetics

Knowledge Management: An International Journal, Volume 13, Issue 1, April 2014, pp.13-24. Article: Print (Spiral Bound). Published online: April 15, 2014 (Article: Electronic (PDF File; 669.260KB)).

Philipp Wolters

Research Assistant, Social and Economic Cybernetics, Associate Insitute for Management Cybernetics of RWTH Aachen University, Aachen, NRW, Germany

Philipp Wolters M.A. is a research assistant at the Associates Institute for Management Cybernetics of RWTH Aachen University. He joined the research group Economic and Social Cybernetics in 2013 after leading the research group Technical Cybernetics for two years. He studied Technical Communication with Computer Science focusing human-computer interaction and usability. His area of research comprises evaluation models for decision-making, IT Management and modeling complex social and technical systems.

Katharina Tarnacki

Associated Institute for Management Cybernetics, RWTH Aachen University, Germany

Dipl.-Ing. Katharina Tarnacki graduated as an environmental engineer from RWTH Aachen University. Subsequently, she joined the Environmental Technologies Research Group at the Chemical Process Engineering at RWTH Aachen University as a PhD fellow. She worked in the field of membrane processes, industrial water management and water resource management. Her doctoral thesis deals with water stress mitigation in the industrial sector and multi-criteria evaluation methods for identified water saving and water management measures. Since January 2013 she has worked as a scientific researcher at the institute cluster IMA/ZLW & IfU. She is the Leader of the Research Group Economic and Social Cybernetics at the Associated Institute for Management Cybernetics (IfU) RWTH Aachen. Her research field comprises specifications and modelling of complex systems and development of assessment models for decision-making.

Dr.-Ing Eckart Hauck

RWTH Aachen University, Germany

Dr.-Ing. Dipl.-Kfm. Eckart Hauck is the Managing Director of the Associated Institute for Management Cybernetics (IfU) of the RWTH Aachen University. He studied Mechanical Engineering at the RWTH University, specializing in Aerospace Engineering, in addition to Business Administration, specializing in Business Information Systems and Operations Research. His main areas of research are robotics, particularly in the field of production engineering, cognition in artificial systems, algorithms for the automatic planning of assembly tasks and the creation of evaluation models as aids in decision-making.

Prof. Sabina Jeschke

Head of Institute, Institute for Information Management (IMA) and Center for Learning and Knowledge Management (ZLW), RWTH Aachen University, Germany

Prof. Dr. rer. nat. Sabina Jeschke is Head of the IMA/ZLW & IfU Institute Cluster of the RWTH Aachen University (Institute of Information Management in Mechanical Engineering (IMA), the Center for Learning and Knowledge Management (ZLW) and the Associated Institute for Management Cybernetics e.V. (IfU)). She studied Physics, Computer Science and Mathematics at the Berlin University of Technology. After research stays at the NASA Ames Research Center and the Georgia Institute of Technology, she gained a doctorate on “Mathematics in Virtual Knowledge Environments” in 2004. Following a junior professorship (2005-2007) at the TU Berlin, she was Head of the Institute of Information Technology Services (IITS) for electrical engineering at the University of Stuttgart from May 2007 to May 2009, where she was also the Director of the Central Information Technology Services (RUS) at the same time. Main areas of her research are complex IT-systems, robotics and automation, traffic and mobility and virtual worlds for research. Sabina Jeschke is Vice Dean of the Faculty of Mechanical Engineering of the RWTH Aachen University, chairwoman of the board of management of the VDI Aachen, a member and consultant of numerous committees and commissions, alumni of the German National Academic Foundation and IEEE Senior Member.